Laurie Vasquez is our Administrative Assistant at W.I.S. Logistics, supporting brokers and providing thoughtful customer service. A valued member of W.I.S. Logistics for over two years, Laurie sat down with us to share some of her background and insights.

What do you do in your role?
W.I.S. welcomed me on board in October of 2020 as Administrative Assistant to the brokers. In my day-to-day, I perform tracking of loads, respond to customer service inquiries, and relay updates to brokers. When needed, I also review/report Carrier 411 reports, update carrier files, and upload correspondence (signed rate cons, PODs, carrier forms, etc.) to the system. My other duties include updating spreadsheets and participating in cross-training. Ultimately, I support the team wherever I can.

Tell us about an experience that made you feel like you belonged at W.I.S. Logistics.
I can’t name a specific event off the top of my head, but every week I am reminded by someone on the team that my performance is valued. Our team works so well together that no one is left out – I consider W.I.S. Logistics my work family! In the same way, I try to let my team know they are appreciated and cared about, because they are.

What’s the most interesting project or idea you are working on right now?
Cross-training! My supervisor, who provides cross-training to the team, knows I like to learn. She helps me learn how to perform other tasks so I can step up and assist my coworkers as much as I can.

Why do you like working at W.I.S. Logistics?
What’s not to like? I especially like the customer service part – making connections with carriers and customers, and providing that personal touch. I have been dispatching and doing customer service in other service industries for many years. This position is very different and refreshing, however, because I’ve learned how moving freight works from my coworkers.

What do you like to do in your spare time?
In my free time, I like to go on short road trips (funny how I now view trucks in a different light), hang around a fire with my telescope close by, and holding hands with my husband. I’m also interested in everything paranormal and Halloween, as well as rock and old school metal.

Do you have any secret talents?
Cooking Mexican! My newest venture is learning how to use handmade clay Mexican cooking pots for recipes my mother-in-law has passed on to me. The clay pottery is not only beautiful but makes the food taste even more authentic!

Also, strangers love to have conversations with me when I’m out and about. My husband says I have “Talk to me!” written on my forehead.