Specialized Freight: Case Study
A global producer of industrial process equipment requires reliable and transparent logistics solutions.
Client
Schenck Process
Year
2016-Present
Services
Specialized & Truckload Freight
Schenck Process is a global leader for solutions in measurement and process technology. The company develops innovative ideas for weighing, feeding, filtration, conveying, and thermal processing. It also manufactures mixers, sifters, mills, extruders, and depositors.
Founded in 1881, the company began as an iron foundry and scales factory. It organically evolved through market and product developments and strategic acquisitions. Headquartered in Germany, today Schenck Process serves industries as varied as chemicals, energy, food, infrastructure, and performance materials.
Amanda Miller, a Logistics Supervisor at Schenck Process in Whitewater, WI, has been with the company for over 16 years. She has held several positions in her tenure with the company, including within the Accounts Payable, Cost Accounting, After-Market Sales, and Operations departments.
The Challenge
Promising to provide highly accurate bulk materials handling solutions to its customers, Schenck Process needed its equipment transported for on-time delivery. With large and often uniquely-sized machines, the company wanted assurance that its shipments would arrive to their end users exactly as they left the dock.
Amanda notes that without a trusted logistics team, the company was putting itself at risk of losing its customer base. She endured several bad experiences with carriers coordinated by other logistics providers and was searching for a better solution.
The challenge and Schenck’s needs were three-fold:
- Truckload and Specialized Freight
- Reliable and trustworthy carriers
- Personalized customer care and communication
The Solution
Schenck Process needed sureness in timely and intact shipments, with a customer-focused logistics partner. W.I.S. Logistics answered that need, providing shipping via Truckload and Specialized Freight.
W.I.S. Logistics helps in the following ways:
- Utilizing carriers with a track record of safety and on-time arrivals
- Expertly navigating regulations and permitting requirements unique to specialized freight
- Responding to emergent needs with urgency to coordinate the successful shipment of freight at crucial moments
- Providing superior and responsive customer service
The Result
Since Schenck Process partnered with W.I.S. Logistics a few years ago, Amanda has found confidence in a logistics partner that provides dependable Truckload and Specialized Freight solutions. Plus, W.I.S. Logistics gives Amanda and Schenck Process outstanding attention and care.
Amanda shares, “The dedicated W.I.S. Logistics team always comes through for us—even when we’re in a pinch.”
She concludes, “W.I.S. Logistics has come through like a shining star. Their customer service and reaction time are spot on. I can always count on great communication and trusted carriers who are always on time.”
Learn more about Truckload and Specialized Freight.